Return & Refund Policy

1. Scope

• This policy applies to paid Pro subscriptions for the Sonar host portal purchased through sonar.knurdz.org or authorized PayHere checkout flows.
• The Free tier (Sonar Code Editor download at LKR 0) is not a paid purchase and is not eligible for refunds.
• Enterprise contracts are governed by the written agreement signed with your organization.

2. Digital delivery

After successful payment, Pro access is delivered electronically to the host account used at checkout. There is no shipping. If you do not receive access within 24 hours, contact support before requesting a chargeback so we can resolve the issue.

3. Refund eligibility

You may request a refund of your most recent Pro subscription payment if:

• You submit the request within 14 calendar days of that payment date.
• Your account is in good standing and not suspended for abuse or Terms violations.
• You contact us with the email address on your Sonar host account and your PayHere payment reference or order ID.

We may decline refunds if you have substantially used Pro features during the period (for example, multiple live events with extensive participant telemetry) or if the request falls outside the 14-day window. Renewal charges after the first billing cycle are generally non-refundable except where required by law.

4. Refunds to the original payment method

When a refund is approved, the refund amount will be returned to the same payment medium through which the original payment was initiated (for example, the same debit card, credit card, or other PayHere-supported method used at checkout). Refunds are not issued to a different card, bank account, or wallet unless we are legally required to do so or PayHere’s process for your payment type makes an exception.

This means if you paid by card, the refund is credited back to that card; if you paid through another channel supported by PayHere for your transaction, the refund follows that same channel. Partial refunds, if any, will also be processed to that original payment-initiated medium.

5. Non-refundable items

• Free downloads of the Sonar Code Editor.
• Enterprise fees covered by a separate contract (see your agreement).
• Subscription renewal payments where the 14-day refund window has already expired for that charge.
• Amounts lost due to incorrect account email or failure to use the Pro account after successful delivery.

6. How to request a refund

Contact us with:

• Your full name and host account email
• Date and amount of the payment
• PayHere order ID or payment reference
• Brief reason for the refund request

Use our Contact page, email contact@knurdz.org, or phone +94741175199. We aim to acknowledge requests within 3 business days.

7. Processing time

Approved refunds are initiated within 5–10 business days after approval. PayHere and your bank or card issuer may require additional time before the refund appears on your statement. Timing can differ for card payments versus other payment methods supported in Sri Lanka.

8. Cancellations

You may cancel Pro at any time from your account settings or by contacting support. Cancellation stops future renewals; you keep Pro access until the end of the current paid billing period. Cancelling does not automatically grant a refund for the current period unless you qualify under Section 3 above.

9. Exchanges and plan changes

We do not exchange subscriptions for physical goods. If you need to move from an individual to an organization account or upgrade to Enterprise, contact us and we will help migrate your account where possible. Price differences may apply.

10. Changes to this policy

We may update this Return & Refund Policy from time to time. The "Last updated" date at the top will change when we do. Continued purchase or use of paid services after updates constitutes acceptance of the revised policy.

11. Contact

Questions about refunds or billing: see our Terms and Conditions and Privacy Policy, or reach us via Contact.